Privacy Policy

ADI MedSpa (“ADI MedSpa,” “we,” “us,” or “our”) operates the website adimedspa.com (the “Site”). This Privacy Policy explains what information we collect when you visit the Site, request a consultation, book an appointment, chat with us, or sign up for text messages, and how we use and protect that information.

Your medical information

Health information you share with us as a patient, such as your medical history, treatment records, and billing information, is protected health information under the Health Insurance Portability and Accountability Act (HIPAA). We handle it as described in our Notice of Privacy Practices, which is available at our office on request. If this Privacy Policy and our Notice of Privacy Practices ever conflict about your protected health information, the Notice of Privacy Practices controls.

Please do not send detailed medical information through our website contact form or chat. Those tools are for scheduling and general questions. We will discuss your health privately during your consultation.

Information we collect

Information you give us. When you use our contact form, we collect your name, email address, phone number, and message. When you book online or use our chat, our scheduling provider collects the details you enter, such as your name, contact information, and the service and time you choose. When you opt in to text messages, we collect your mobile number and your consent.

Information collected automatically. Like most websites, the Site and the services we use may automatically collect technical information, such as your IP address, browser and device type, pages you view, the site that referred you, and the date and time of your visit. This is collected through cookies and similar technologies, described below.

How we use information

• To respond to your questions and consultation requests
• To schedule, confirm, and remind you about appointments
• To send text messages you have agreed to receive
• To understand how visitors use the Site so we can improve it
• To protect the Site against spam, fraud, and misuse
• To comply with legal obligations

Cookies and analytics

We use Google Analytics to understand how visitors find and use the Site. Google Analytics uses cookies to collect information about your visit and reports it to us in aggregate. You can learn how Google uses this data at policies.google.com/technologies/partner-sites and opt out with the Google Analytics opt-out browser add-on. You can also block or delete cookies in your browser settings; some features of the Site may not work properly if you do.

Service providers we share information with

We do not sell your personal information. We share it only with service providers that help us run the Site and our practice, and only as needed for them to do that work:

• Appointment Flo: online booking, chat, and appointment communications
• Resend: delivers contact-form submissions to our team by email
• Google: website analytics and the embedded map on our contact page
• Cloudflare: website hosting, security, and performance

We may also disclose information if required by law, to respond to legal process, to protect the rights, safety, or property of our patients, our practice, or others, or in connection with a sale or transfer of our practice.

Text messaging

If you opt in to text messages, we use your mobile number to send the messages described in our Messaging Terms & Conditions. Message frequency varies, and message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect the information we collect, including encrypted (HTTPS) connections for the entire Site. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

How long we keep information

We keep inquiry and scheduling information only as long as needed for the purposes described in this policy or as required by law. Medical records are retained as required by Texas law.

Your choices

• You can unsubscribe from text messages at any time by replying STOP.
• You can block or delete cookies through your browser settings.
• You can ask us to access, correct, or delete the personal information you have submitted through the Site by contacting us as described below. We will respond as required by applicable law.

Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has given us personal information, please contact us and we will delete it.

Links to other websites

The Site may link to websites we do not control, such as social media pages and product manufacturers. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Changes take effect when posted.

Contact us

Questions about this Privacy Policy or your information? Contact us:
ADI MedSpa
11331 James Watt Rd, Bldg. 100, El Paso, TX 79936
Phone: (915) 474-3239
Email: [email protected]